Cancellation Policy

  • I require a 24-hour cancellation notice for private sessions.

  • I understand that unexpected things come up in our busy lives — and I'd much prefer not to charge for missed sessions. But open hours need to be protected for clients who are waiting for appointments, and my time deserves care too.

  • If you can reschedule for the same week, I'll happily waive the fee. No hard questions.

  • Please be on time where possible — or let me know if you're running late. I'll extend the same respect to you.

Confidentiality

  • All information shared during sessions remains strictly confidential. What's said here stays here.

  • I also ask that you honour the privacy and confidentiality of other participants in group spaces. Hold this as sacred.

Data Protection (GDPR)

  • I don't sell, share, or distribute your personal data.

  • Health forms are stored securely on SquareSpace and are not downloaded or saved to any device.

  • Your data is only accessed by me and used solely for session purposes.

  • You may request deletion of your data at any time.

If you have questions about how your information is handled, feel free to ask.

For Everyone's Space

  • Please allow others the freedom to learn and experience this work in their own way. Share what you gain with those close to you — and hold the space as sacred for all who are here.

Not Medical Advice

  • This work is not a replacement for therapy, counselling, or a substitute for medical care. We make no health claims.

  • If you have physical, mental, or emotional conditions, please consult a qualified practitioner before or alongside this work.

Your Responsibility

  • You know your body, your mind and your limits best. If something doesn't feel right during a session — pause, step back, or let me know.

  • You assume responsibility for your own well-being during our time together.

Payment & Booking

  • Sessions are payable at the time of booking unless otherwise agreed. Private session rates are displayed on each booking page. Refunds are offered only in exceptional circumstances, at my discretion.

Questions? I'm happy to clarify anything before we begin. Just reach out.

Warmly
Jacqueline